Need help? Our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification documents, payment queries or game issues. We aim for a fast, clear reply via live chat, email or phone and can advise on security checks, self-exclusion and responsible gambling tools. Use the contacts below to reach the right team at our support centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email - fast help for accounts and payments) |
| General enquiries | [email protected] (company questions, promotions and verification guidance) |
| Affiliate enquiries | [email protected] (partner team, programme information and tracking) |
| Phone | +44 20 7183 4927 (calls answered Mon-Fri, 09:00-18:00 GMT) |
| Working hours | 24/7 (live chat 24/7, email replies within 24 hours) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and up‑to‑date contact details so we can identify your account and respond promptly. Including relevant attachments and any account references will help avoid delays.
Contact Form
Response Time
Need help? Our support team typically responds within one business day. Quick queries via live chat are often answered immediately, while email requests are usually handled within 24 hours. Complex cases - such as account verification or payment investigations - may take longer depending on their nature, but we will keep you updated at every step.
Feedback
Your feedback helps us improve. If you have suggestions, ideas, or issues with the site, please share them via the feedback form or email [email protected]. We review all messages carefully and use input to refine features, promotions, and usability. Thank you for helping us make the casino more reliable and enjoyable for everyone.